Facilitator led computer-based-training

During an event, whether it be on a frequent training course or on a product launch, the use of computer based training (CBT) can add to the learning experience. The Learning Eye have developed dozens of bespoke CBT packages designed to engage student and complement the learning messages.

A good example of using this type of e-learning was on the 'Handling Sales Based Customer Scenarios' module we developed for Lexus. This module combined traditional elements of training groups including debate, team working and facilitator-student interaction with the use of CBT. The module basically walked the students through a virtual sales scenario.

Students were split into teams and each team allocated a computer. The facilitator also had a control computer and a projection screen to allow him to raise important points to the group. Each team took on the role of the sales person, the facilitator took on the role of the customer.

The realtime interaction of the computers meant the facilitator could control the information flow to each team starting with presenting minimal information about the customer.

The customer (facilitator) then asked a series of questions to each of the teams, either from a pool of default questions or by typing in a personalised question. The questions were structured in such a way as to highlight and test each team on good sales practises.

Teams responses to questions are all displayed on the facilitators computer meaning he can further manage the flow of information depending on each teams performance.

This CBT also included built in functionaility such as the ability to show a teams response to questions on the main screen for the whole group to debate.

In a real showroom, sales people are often faced with distractions, for example the phone rings or another customer is waiting. This CBT included a facility which allowed the facilitator to send in distractions like this to a team at any point during the exercise. This would interrupt them answering the customers question and force them to act upon the distraction, just like a real showroom environment.

This CBT allowed the facilitator to act out customer scenarios in a way that allowed the whole group to engage in the experience.